VW contact during the COVID-19 lockdown

In recent years, many GTC members have taken advantage of the excellent discount scheme on VW vehicles offered by Cordwallis Group.

In line with government guidance, the VW Financial Services team are currently working remotely and have sent this message to help customers who are trying to get in touch with the team:

"As you will appreciate, the volume of customers trying to contact us has ramped up significantly over the past few weeks. Whilst we have equipped a significant number of employees with the ability to work from home, the volume of contacts means SLAs and published response times are compromised.
 
In order to help, we have created the following webpage on the VWFS website:
https://customer.vwfs.co.uk/contact-us.html
 
This contains lots of useful information for customers including details of how to contact with us should they be in financial difficulty."

 

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